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List of the catalog of this article:

• 1.Youyou Bank Customer Relationship Management Solution
• 2. In the customer relationship management system, the account manager supervisor of the outlet can decide that the account manager saves potential customers...
• 3, The following are not part of the bank's customer relationship management system ().

Youyou Bank Customer Relationship Management Solution

Understood your customers. Develop customers. Do a good job in maintaining customer relations. For enterprises, there are often many customers, and it often takes a lot of time and effort to manage these materials. It is very difficult to understand every customer and record the situation of each customer.

One-stop CRM solutions can solve data management problems at all stages and all customer segments. Customer contact The software solution of the supplier is for one channel.

The process of customer relationship management and maintenance can be divided into three steps: 1 select the target customer; 2 formulate a specific action plan; 3 summarize and review the action effect.

In the customer relationship management system, the account manager of the outlet can decide that the account manager saves potential customers...

1. In the CRM system, the account manager of the outlet usually has high authority and can set the scope of the account manager to save potential customers to ensure the work of the sales team. The focus should be consistent with the overall strategy of the company.

2. Customer relationship management: Account managers need to establish a good relationship with customers and respond to their problems and needs in a timely manner. It is necessary to understand customer needs, provide professional advice and assist in solving problems. In addition, it is necessary to follow up on orders, delivery, after-sales service and other matters to ensure smooth delivery and report to superiors in time.

3. Customer information management: establish a perfect customer information database, including the customer's name, contact information, purchase record, needs and preferences, etc.Through the analysis of customer information, enterprises can understand the needs of customers and provide more personalized services to customers.

4. Customer mining and analysis: Account managers can understand the purchasing behavior, preferences and needs of existing customers by mining and analyzing their data. In this way, we can find potential business opportunities and provide customers with more personalized and targeted recommendations and suggestions.

The following are not part of the bank's customer relationship management system ().

1. [Answer]: D Bank customer relationship management system includes the following modules: customer comprehensive evaluation system, account manager management system, customer service system, comprehensive analysis of bank business status, and auxiliary decision-making system.

2. [Answer]: B Enterprise informatization, refer to the second edition of the integrated tutorial P57, a qualified CRM system needs to contain at least the following relatively basic functional modules: automated sales; automated marketing; automated customer service. Knowledge about customer relationship (CRM) system.

3. CRM is a customer relationship management system. It is not only a system, a technical solution, but also a management idea.

4. Only large enterprises need to implement customer relationship management. (F) The implementation of customer relationship management is to purchase a CRM software and use it fully in the enterprise. (F) Consumers are hierarchical. Different levels of customers require enterprises to adopt different customer strategies, and customers can be regarded as a whole without strict distinction.